What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect, incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at service@personalizedfits.com with your order number, contact information,photos documenting possible damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.
How do you calculate your shipping and handling charges?
We’re dedicated to offering the best shipping methods available to ensure that your order reaches you quickly and safely. Shipping rates will vary based on the total price of the merchandise in your cart.
Is your website secure?
This site has security measures in place to protect against the loss, misuse, alteration of the information under our control. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. This website, and more important, all user information, is further protected by a multilayer firewall-based security system.
I think I got the sizing wrong on my order, can I exchange it for a different size?
We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email at service@personalizedfits.com before sending your item to: 8781 9th Ave, Port Arthur, TX 77642, United States.
